Small business has a primary advantage over larger companies, every single customer is vital to success. The reason many customers chose small businesses is special treatment. Small business creates confidence, or trust, which increases Customer Service satisfaction. Questions are answered promptly and thoroughly, and small businesses will not stop till the customer is fully satisfied. The customer needs to know when an issue arises, it will be rectified.
Large bulky companies will many times tell the customer it’s their fault and will not offer any type of resolution. This will not happen with Small Business. Large companies create this poor customer service as a result of the lack of serious competition that the small business does not enjoy.
MK Web Design realizes reliable customer service can be achieved very easily. We provide easy contact information, social media contacts, phone numbers, and monitor these including email, with a very fast response times. We understand the lack of a response is a reason for a customer to look elsewhere.